Dear Bert Marshall,
Thank you for contacting Garmin International.
To reinstall the same version of software for your device, we need to download WebUpdater. To do so, go to this link please: http://www8.garmin.c...ct=999-99999-27
Choose the option for your operating system (Windows or Mac) and click download.
Go ahead and plug in your unit to the computer.
Once installed, the WebUpdater program should run automatically and recognize your device. As soon as that happens, click Next. It may take a moment to bring up the next page. Since you are already up to date on the software for your device, we want to select the option for Reinstall the same version and click Next.
The next page will advise of the update you already have, you may have to select Next a few times before you reach the Software License Agreement. You will have to click on the box next to "I agree to the above terms" and then select next.
Note that you won't be able to cancel the update once it starts.
Once this is done, safely eject the unit from your computer, unplug and then test the unit out. For the user location accuracy issue you were experiencing, you will want to get outside with a clear view of the sky and see if the issue is still occuring.
If it is, we will want to master reset the unit. If you haven't already, I would suggest backing up your user data (waypoints, geocaches, routes & tracks) first so you can reload that when the reset is complete. To backup your information, the easiest way is to use Basecamp.
To download our free mapping tool, Basecamp, go to this link: http://www8.garmin.c...t/mappingsw.jsp
Choose the Basecamp option for your type of computer. (Mac or Windows, the first/top option listed is for Windows)
Click the blue download box.
Once the program is finished downloading, it should launch automatically. It may ask a few questions about your activity, etc., you can skip that.
Plug your unit into your computer. It may take a moment for Basecamp to recognize the unit. Once it's showing on the left hand column as a device, click the Device option at the top toolbar.
Select Receive from Your Device, it may take a moment for it to transfer your data. There will be a green checkmark next to your devices internal storage folder in the left hand column once the transfer is complete.
To perform the master reset:
- If needed, power the device off
- Press and hold User key
- Press and hold Power key (while continuing to hold User key)
- When device powers on, release Power key
- When the message Do you really want to erase all user data? appears, release User key
- Touch 'Erase'
The Oregon is now reset. It may be necessary to leave the device outside with a clear view of the sky for 20 minutes to acquire satellite data.
I would again, test out the device to see if this helped at all. If not, the unit will have to come in for repair/exchange. Please call us to set up a RMA if this is the case. Let us know if you have any questions or get stuck at any part of the steps in this email.
With Best Regards,
Customer Care - Outdoor Team